When you use Ant Kurye and Ant İşletme, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.
This notice describes how Ant Kurye and Ant İşletme and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice. This notice specifically applies to:
This notice also governs Ant Kurye and Ant İşletme’s other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by Business customers, or of owners or employees of restaurants or other merchants; personal data of those who start but do not complete applications to be drivers or delivery persons; or other personal data in connection with our mapping technology and features. All those subject to this notice are referred to as “users” in this notice.
Data controller and transfer. Ant Kurye and Ant İşletme operates, and processes personal data, globally. The exercise of data protection rights can be directed at any controller mentioned above, preferably via the designated channels, and will be handled by Ant Kurye and Ant İşletme as a group. We may also transfer such data to countries other than the one where our users live or use Ant Kurye and Ant İşletme’s services. We do so in order to fulfill our agreements with users, such as our Terms of Use, or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses. Questions, comments, and complaints about Ant Kurye and Ant İşletme’s data practices can be submitted here. You may also use this form to submit a question to Ant Kurye and Ant İşletme’s Data Protection Officer.
Ant Kurye and Ant İşletme collects personal data:
The following personal data is collected by or on behalf of Ant Kurye and Ant İşletme:
Data provided by users. This includes:
Data created during use of our services. This includes:
Data from other sources. These include:
Ant Kurye and Ant İşletme may combine the data collected from these sources with other data in its possession.
Ant Kurye and Ant İşletme uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:
Ant Kurye and Ant İşletme does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
We use personal data we collect:
1. To provide our services. Ant Kurye and Ant İşletme uses data to provide, personalize, maintain, and improve our services.
This includes using data to:
Ant Kurye and Ant İşletme performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.
2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
Where permitted by law, we may also use selfies to verify that users are wearing masks, helmets or other safety gear through the use of object verification technology, where permitted by law. In addition, where permitted by law, we may use facial recognition technology to process user profile photographs, identification photographs, or other user-submitted photographs for the sole purpose of preventing identity-borrowing or use of our services by unauthorized drivers or delivery people.
Ant Kurye and Ant İşletme performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, and/or for purposes of the legitimate safety and security interests of Ant Kurye and Ant İşletme or other parties, including users and members of the general public.
3. Customer support. Ant Kurye and Ant İşletme uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes. Ant Kurye and Ant İşletme performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.
4. Research and development. We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features. Ant Kurye and Ant İşletme performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of Ant Kurye and Ant İşletme’s legitimate interests developing new services and features.
5. Enabling communications between users. For example, a driver may message or call a rider to confirm a pick-up location, a rider may contact a driver to retrieve a lost item, or a restaurant or delivery person may call an order recipient with information about their order. Ant Kurye and Ant İşletme performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.
6. Marketing. Ant Kurye and Ant İşletme may use personal data to market our services to our users. This includes sending users communications about Ant Kurye and Ant İşletme services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms. We may also inform users about products and services offered by Ant Kurye and Ant İşletme partners. For example, we may provide recommendations, promotions, or ads for Ant Kurye and Ant İşletme partners based on users’ past orders. Although we inform users about products and services offered by Ant Kurye and Ant İşletme partners, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.
We may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off Ant Kurye and Ant İşletme ’s apps and websites, including based on user location, use of Ant Kurye and Ant İşletme’s services, and user preferences and settings. For example, we share user data (such as hashed email address, usage information, and device or user identifiers) with Facebook and TikTok to personalize and improve our ads for Ant Kurye and Ant İşletme’s services. For information about how to opt out of certain marketing communications (including ads) from Ant Kurye and Ant İşletme and its advertising partners, please see the section titled “Marketing choices.” We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, Ant Kurye and Ant İşletme has notified some users by email of ballot measures or pending legislation relating to Ant Kurye and Ant İşletme’s services in those users’ areas. Ant Kurye and Ant İşletme performs the above activities on the grounds that they are necessary for purposes of Ant Kurye and Ant İşletme’s legitimate interests in informing users about Ant Kurye and Ant İşletme services and features or those offered by Ant Kurye and Ant İşletme partners, or on the basis of user consent. See the sections titled “Choice and transparency” and “Marketing choices” for information on your choices regarding Ant Kurye and Ant İşletme’s use of your data for marketing.
7. Non-marketing communications. Ant Kurye and Ant İşletme may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Ant Kurye and Ant İşletme or its partners. Ant Kurye and Ant İşletme performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or for purposes of Ant Kurye and Ant İşletme’s and its users’ legitimate interests in informing users about events that may have an impact on how they can use Ant Kurye and Ant İşletme services.
8. Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to use of Ant Kurye and Ant İşletme’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement. Ant Kurye and Ant İşletme performs the above activities on the grounds that they are necessary for purposes of Ant Kurye and Ant İşletme’s legitimate interests in investigating and responding to claims and disputes relating to use of Ant Kurye and Ant İşletme’s services and features, and/or necessary for compliance with applicable legal requirements.
9. Automated decision-making
We use personal data to make automated decisions relating to use of our services. This includes:
Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Ant Kurye and Ant İşletme customer support. Ant Kurye and Ant İşletme performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Ant Kurye and Ant İşletme, its users and others.
ComNets Lab olarak, geliştirilen mobil uygulama kullanıcılarına (“Kullanıcı”) ait bilgilerin korunmasına ve gizliliğine önem veriyoruz. Bu Gizlilik Politikası (“Politika”) ComNets Lab’ın mobil uygulamalar (Ant Kurye, Ant İşletme, Not Hesaplama, Restaurant Manager) aracılığıyla topladığı bilgileri nasıl kullandığı ve bilgilerin kullanım amacı hakkında bilgi vermektedir.
ComNets Lab mobil uygulamalarını (Ant Kurye, Ant İşletme, Not Hesaplama, Restaurant Manager) kullanmanız durumunda; üyelik kaydınızı gerçekleştirmek, taşıma taleplerini yerine getirebilmek, canlı paket takibini sağlayabilmek ve ödemeleri gerçekleştirmek gibi sair süreçler için belirli bilgiler toplanmaktadır.
Kullanıcılar, ComNets Lab mobil uygulamalarını (Ant Kurye, Ant İşletme, Not Hesaplama, Restaurant Manager) kullanmak ya da talep, öneri ve şikayetlerini ComNets Lab’a iletmek istediklerinde ad-soyad, iletişim bilgileri, konum bilgileri, ödeme bilgileri, talep, öneri şikâyet bilgileri gibi belirli bilgileri ComNets Lab’a göndermektedir. Toplanan bilgilerin listesi;
ComNets Lab, mobil uygulamalar (Ant Kurye, Ant İşletme, Not Hesaplama, Restaurant Manager) üzerinden topladığı bilgileri aşağıda belirtilen amaçlar için kullanılmaktadır:
Mobil uygulamalar (Ant Kurye, Ant İşletme, Not Hesaplama, Restaurant Manager) üzerinden alınan bilgiler, yukarıda belirtilen amaçların gerçekleştirilebilmesi için üçüncü kişilere aktarılabilir. Bu kapsamda bilgileriniz, iş ortaklarımız ve ürün/hizmet tedariki kapsamında destek alınan tedarikçiler ya da müşteriler ile paylaşılabilecektir. Bununla birlikte, yasal yükümlülüklerimizi yerine getirebilmek için talep edildiğinde, bilgileriniz yetkili kişi, kurum ve kuruluşlar ile de paylaşılabilecektir.
Kullanıcıların sağladığı bilgiler, kullanıcılara sunulan metinlerde belirtilen amaçlar ve hizmetin sunulabilmesi için gereken durumlar haricinde üçüncü kişilere aktarılmayacaktır.
Bilgileriniz, bilgileri toplama amacımızın gerektirdiği süre kadar saklanmaktadır. Mevzuatta bilgilerinizi saklamamız için özel bir süre öngörülüyor ise, bu süreye uygunluk sağlanmaktadır. ComNets Lab, bilgilerinizin muhafaza edildiği sistemleri, sunucuları ve veri tabanlarını, veri güvenliği tehditlerine (siber saldırı, hash vb.) karşı korumak için gerekli teknik ve idari tedbirleri almaktadır.
Kullanıcıların sağladığı bilgilerin doğruluğu ve güncelliği kullanıcıların sorumluluğundadır. Bilgilerinizin gerçeğe uygun olarak tarafımıza iletilmesi ve bilgilerinizde bir değişiklik olması durumunda güncellenmesi gerekmektedir. ComNets Lab ile paylaşmış olduğunuz bilgileri, mobil uygulamalar üzerinden dileğiniz zaman güncelleyebilirsiniz.
ComNets Lab mobil uygulamaları (Ant Kurye, Ant İşletme, Not Hesaplama, Restaurant Manager), ComNets Lab tarafından işletilmeyen üçüncü taraf bağlantılara yönlendirmeler yapabilir. İlgili bağlantılardan herhangi birini ziyaretiniz sırasında, ziyaret ettiğiniz üçüncü tarafın gizlilik politikaları ve kullanım koşullarına tabi olursunuz. ComNets Lab söz konusu üçüncü tarafların politika ve uygulamalarından sorumlu değildir.
ComNets Lab, mobil uygulamalar (Ant Kurye, Ant İşletme, Not Hesaplama, Restaurant Manager) aracılığıyla sunulan hizmetleri, bilgileri, görselleri ve sair unsurları önceden bildirimde bulunmaksızın değiştirme, kullanımını askıya alma veya durdurma hakkını saklı tutmaktadır.
ComNets Lab, bu politika üzerinde değişiklik ve güncelleme yapma hakkını saklı tutmaktadır. Politikanın güncel versiyonunu takip etmek, kullanıcının sorumluluğundadır.
Mobil uygulamaların (Ant Kurye, Ant İşletme, Not Hesaplama, Restaurant Manager) kullanımı sırasında oluşabilecek herhangi bir hata, kesinti, gecikme, virüs, hat ve/veya sistem arızası sonucunda ortaya çıkabilecek doğrudan veya dolaylı zarar ve masraflardan ComNets Lab sorumlu değildir.